As changes in regulation, technology and customer expectations accelerate, Swiss financial institutions are confronted with a highly complex risk landscape. To what extent does your organization still rely on backward-looking methods that frame risks as static, isolated objects?
Customers’ expectations of insurers are changing rapidly. They demand swift, direct support no matter where and in what situation they are. Utilizing mobile technology is central to your ability to meet their needs. Are you confident that your mobile-based customer experience is up to the task?
Swiss insurers are no strangers to change. New technologies and ways of working are transforming our industry. In this series of articles, we share our insights into what will be the key challenges and opportunities over the coming year, and what Switzerland’s insurers need to do to stay ahead.