Pressure on insurers is mounting on multiple fronts. New technologies and evolving customer expectations are driving ever-faster change. Regulatory requirements are intensifying. And customers are seeking greater choice, more flexibility and easier omni-channel interactions.
There are a few upcoming regulatory tax projects which will affect the Swiss insurance industry. On a global level these include the latest tax risks facing the industry in light of the OECD’s base erosion and profit shifting (BEPS) reports. On a national level the focus is on the Swiss Corporate Tax Reform III.
The word ‘change’ conjures up a myriad images and expectations. For some, it represents a threat. For others, it is possibility and potential. Which one it turns out to be for Swiss non-life insurers depends on how they grasp the need for transformation amid current challenges to the status quo.