Digitalization helps us manage our business better. It helps us to be more efficient and effective. And most importantly, it helps us serve our customers in a friendlier way.
Swiss insurers are no strangers to change. New technologies and ways of working are transforming our industry. In this series of articles, we share our insights into what will be the key challenges and opportunities over the coming year, and what Switzerland’s insurers need to do to stay ahead.
Digitalization has come a long way in the past few years, moving from buzzword to strategic imperative. Driven by a quest for efficiency and effectiveness, and by the growing demands and expectations of customers, regulators and other stakeholders, it now touches almost every part of our businesses.